1. Acceptance of terms
By accessing the Kuwait Optical website, mobile application, or related services, you agree to these Terms & Conditions. If you do not agree, you should not use the service.
2. Account responsibility
You are responsible for the accuracy of information provided in your account, including contact and delivery details. You are also responsible for maintaining confidentiality of your login credentials and for activity that occurs through your account.
3. Product information
We aim to present product descriptions, images, prices, and availability as accurately as reasonably possible. Colors, image presentation, and displayed details may vary depending on device or screen. Product availability may change without prior notice.
4. Pricing and availability
All listed prices, delivery charges, and promotional offers are subject to change. A displayed product or price does not guarantee acceptance of an order. We reserve the right to correct errors, update listings, or withdraw products where necessary.
5. Orders and acceptance
Submitting an order request does not automatically mean the order has been accepted. Order processing may depend on stock, payment authorization, delivery serviceability, verification needs, or other operational checks. We may decline or cancel an order where needed for operational, legal, or security reasons.
6. Payment
Payment methods shown at checkout are the methods currently made available for the service. Payment processing may be handled through external payment providers or gateways. You agree to provide accurate payment-related information and to complete payment obligations for accepted orders.
7. Delivery and shipping
Delivery timing depends on service area, order verification, product availability, and operational conditions. Delivery estimates are indicative and not a guaranteed promise unless expressly stated otherwise. Additional shipping terms are described on our Shipping Policy page.
8. Returns and support
Return, replacement, and refund handling is subject to our Return Policy and any applicable product-specific conditions. Customers should review the Return Policy and contact support when they need assistance.
9. Acceptable use
You agree not to misuse the website or app, attempt unauthorized access, interfere with service operation, upload harmful content, engage in fraudulent activity, or use the platform in violation of applicable law.
10. Limitation of liability
To the extent permitted by applicable law, Kuwait Optical Company will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, app, or related services. Nothing in these terms is intended to exclude liability that cannot lawfully be excluded.
11. Intellectual property
Branding, design elements, logos, content, and platform materials associated with Kuwait Optical remain protected by applicable intellectual property rights. Use of such material without authorization is not permitted.
12. Changes to the service or terms
We may update these Terms & Conditions or change parts of the service when reasonably required by business, legal, operational, or technical needs. The latest published version will apply to public use going forward.
13. Governing principles
These terms are intended to operate in accordance with applicable laws and commercial requirements relevant to the service. If a particular provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted.
14. Contact
For questions related to these terms, contact info@kuwaitoptical.com.